Your right to privacy is very important to us and we recognise that, when we collect, use, or store your personal data, you should be able to trust us to act in a responsible manner. This Privacy Notice tells you what you can expect when we process your data, and what your rights are.
Why we collect data
We primarily provide information, advice and support for parents, carers and young people with Special Educational Needs or Disabilities (SEND).
In order to provide these services we must collect and use data about the people we provide services to. Data is also collected and used where we have a statutory duty to do so.
How we collect data
Your data may be collected in various ways, including:
- Online forms
- Website cookies
Data may be collected directly from you or data about you may be gathered from other sources with your permission.
Data we obtain will be captured and stored in our systems for the purpose(s) specified.
Managing personal data
We are responsible for managing the information we hold and we recognise that this information is important to you. We take our responsibilities seriously and use personal information fairly, correctly and safely in line with the legal requirements set out by the General Data Protection Regulations (GDPR).
Because we collect and process personal information about individuals, we are registered as a ‘Data Controller’ under the General Data Protection Regulations (GDPR).
Our registered address as Data Controller is:
Staffordshire County CouncilCounty BuildingsMartin StreetStaffordST16 2DH
How we use your personal data
We will use your personal information for a limited number of purposes and always in line with our responsibilities, where there is a legal basis to do so, and in line with your rights under the GDPR. When we collect personal data from you, we will only use it to provide services you have requested or require. We will not collect any personal data from you that we do not need.
We will use the information you provide in order to:
- Deliver our services and understand your needs
- Maintain and update your customer records or contact details
- Contact you where necessary
- Obtain your opinion and feedback about the services we provide
- Ensure that we fulfil our legal obligations
How we look after your data
Under the General Data Protection Regulations we have a legal duty to protect any information that we hold about you. We take measures to safeguard your data and implement security standards and controls to prevent any unauthorised access to it. Information which you have provided the council will be stored securely. It will only be used for the purpose(s) stated when the information was collected.
The amount of time data is kept before being disposed of will vary depending on why it was collected, how it is used, and in line with any applicable UK laws. Our retention and disposal schedule give details about how long we keep data.
Use of personal information for marketing
We will only send you information about our services and/or products if you have agreed for us to do so. You can opt out of this at any time by letting us know by emailing firstname.lastname@example.org.
By using our website, you agree that we can place these types of cookies on your device. You can stop cookies being downloaded on to your computer or other device by selecting the appropriate settings on your browser. If you do this you may not be able to use the full functionality of our website.
For more information you should also refer to our policy on the use of website cookies.
What are your rights?
Under the GDPR you, as the Data Subject, you have the right to:
Access the information we hold about you. This information is usually provided free of charge but we may charge depending on the administrative costs of providing the information. You have the right to request this in machine-readable form so that it can, if required, be transferred to a third party.
Request that we rectify any information about you that is incorrect. Simple inaccuracies, such as address changes will be made. Depending on the purpose for processing, records (including statements and opinions) may not be changed. However, there may be the option for you to provide a supplementary statement which can be added to our records.
Request that records we hold about you are erased.
Restrict processing of the information we hold about you if you have an objection to that processing, whilst your objection is investigated.
Request that any information that you have provided to us is given back to you in a format that you can give to another service provider if required.
Object to processing of your personal information including automated decision making and profiling.
Make a complaint to a supervisory authority if you are not satisfied with how the information held about you has been handled.
How to contact us
Data Protection Officer
SEND IASS Staffordshire Family Partnership79 Eastgate StreetStaffordST16 2NG
If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO).